Our policies, in plain language

Live arrival guarantee

Every order is guaranteed to arrive alive. Open the box on arrival and inspect the bags before acclimating. If any shrimp arrived dead, email support@ghostshrimpco.com within four hours of the carrier's delivery scan with a clear photo of the unopened bag showing the losses.

Approved claims are credited to your account or replaced on your next shipment — your choice. Nothing needs to be shipped back. The four-hour window exists because arrival condition cannot be separated from acclimation conditions after that point.

The guarantee does not cover losses after acclimation, deliveries to an address where no one was available to receive the box during extreme weather, or refused deliveries.

Healthy shrimp guarantee

Stock is conditioned for a minimum of seven days before it is eligible to ship, and every batch is inspected at pull and again at bagging. Animals showing cloudy muscle, molting difficulty, parasites or lethargy are pulled and never shipped.

If shrimp arrive alive but visibly unhealthy, send photos within 24 hours and we will make it right.

Shipping

We ship Monday through Wednesday to the continental United States by expedited service. Orders placed after Sunday ship the following Monday. Hawaii, Alaska and US territories are not served due to live invertebrate restrictions.

During extreme heat or cold we hold shipments and contact you to reschedule. Holding a box is always safer than shipping into a weather event, and you are never charged for a weather delay.

Returns and refunds

Live animals cannot be returned. Refunds and credits are issued through the guarantees above.

Orders can be canceled or changed for a full refund any time before the box is packed. Once packed, the order can no longer be canceled because the animals have already been staged.

Privacy

We collect only the information needed to fulfill an order and provide support: name, contact details, shipping address and order history. We do not sell customer data.

Payment details are handled by the payment processor and are never stored on our systems. Email addresses are used for order updates, and for marketing only when you opt in.

Terms of service

By placing an order you confirm that you are purchasing live animals for lawful use, that the species is legal in your state, and that you will receive and acclimate the shipment promptly.

Prices, availability and shipping rates may change without notice. Ghost Shrimp Co. reserves the right to refuse or cancel any order, including orders to addresses where live animal shipping is restricted.