How Live Shrimp Are Shipped, and How to Acclimate Them

Before your shipment arrives

• Check the Monday to Wednesday ship schedule
• Read the live arrival policy and claim requirements
• Prepare a cycled freshwater aquarium
• Read the acclimation steps before opening your shipment

Ship days and timing

We ship Monday, Tuesday and Wednesday. Wednesday is our preferred ship day. Orders placed before noon Eastern on Wednesday will most likely ship that same week. Contact us with questions about weather or carrier delays.

Acclimation, step by step

• Open the box immediately on arrival and inspect before anything else
• Photograph the unopened bags if anything looks wrong, this supports a guarantee claim
• Turn the aquarium light off
• Float the sealed bag for 20–30 minutes to match temperature
• Pour shrimp and shipping water into a clean container
• Drip tank water in at 2–3 drops per second until volume roughly triples (60–90 minutes)
• Net the shrimp into the tank, never pour shipping water in
• Leave the light off for the rest of the day and feed lightly the next day

Live arrival guarantee

Report any loss within four hours of the carrier's delivery scan, with a photo of the unopened bag, and we credit or replace it. The window is short because it has to be, after a few hours, arrival condition can no longer be distinguished from acclimation conditions.